Fandomstore.com from Iron Sink Media, Inc. and PicturePartners:

Please feel free to contact us regarding your order for for additional information at:

The Fandom Store
c/o Iron Sink Media, Inc.
2934 Beverly Glen Circle #715
Los Angeles, CA 90077

310-474-6190

or via email at:

webmaster@thefandom.com

We will be adding many more products to the Store. Please let us know what items you would most like to see so we can make them available to you!

Email your requests to webmaster@thefandom.com

If you wish to pay by Mail:

Go through the online store adding items you wish to purchase to your cart. Click on the checkout button when finished and enter your shipping information until you get to the checkout area where it asks for your Credit Card Number. Fill out the OTHER section with your name and shipping address (even if it's the same address)

(You can also provide a major credit card number and order via mail as well and omit the check or money order.)

Once finished print this page, and mail it with a check or money order in US Dollars to:

Iron Sink Media, Inc.
2934 Beverly Glen Circle #715
Los Angeles, CA 90077

Returns and Refund Policy for the Fandomstore.com Store:

Collectible, Toys, Autographed and Limited Edition Items:
As most of our items are of a collectible nature and some are well out of their original Manufacturers warranty; all sales of such collectibles are final. Our Collectible and signed items are sold for display purposes only and we do not warrant their usability. Some toys may be factory sealed with original batteries. We cannot guarantee the usability or functionality of these toys as anything but items for display.

Any item which is electrical in nature cannot be returned under any circumstances if opened. New electrical items are covered by manufacturers warranty for defects and repairs.

VHS and DVD Movies: We will be glad to exchange defective DVD's or Video Tapes within 10 days from date of delivery. We will also be happy to refund your purchase price on any unopened DVD or VHS Movie. We cannot refund any movie in which the packaging has been opened. If there is a defect in the movie, we will exchange for the same title and format.

Master Replicas Items
We do NOT accept returns for Master Replicas items. We insure them for full value with our carrier so if the item arrives with the packaging and product severely damaged you may claim compensation from the carrier. If the product is found to be defective after opening it, Master Replicas warranties their products for a period of 90 days. You must contact Master Replicas directly via the Customer Care Link on their website MasterReplicas.com and after accepting back your product will make a decision on repairing or replacing a product. We have no control over their decisions.

Under special circumstances, returns may be accepted if the item you received was not as described or if we made an error in your order. Please contact webmaster@thefandom.com if you would like to request a return of an item purchased from our store.

Shipping and handling charges are not refundable.

Pre-Order Items
Any order which contains a Pre-order item will not ship until all items are in stock. Please make your purchases accordingly. If you wish to have your non-preorder items shipped immediately you may want to consider ordering the pre-order item separately.

Order Processing time:

Items usually take 2-3 days to process before they are shipped out.

With Autographed items, it may take longer for your order to be sent out due to the time it takes for the celebrity to sign your item and get it back to us.

If you have any questions or concerns about your privacy at feel free to email webmaster@thefandom.com

Thanks,
The folks at FandomStore.com